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NEAAPA Member Resources for COVID-19

Resources from NEAAPA Members

A&A Global

As we make our way out of the COVID-19 crisis and open our businesses, here are some commonsense practices that will make you a WINNER with your customers! Their site includes COVID-19 tools and Biocide 100 Resources.


AIMS International

With AIMS connectED users conveniently take professional distance learning courses on their own time, at their own pace, from any mobile device or computer when connected to the internet. Users track progress, monitor AIMS education history, manage certification records, provide feedback on completed courses, connect with other AIMS users and access their documents all in one convenient location.

Available Content Includes: Ride Inspection, Maintenance, Operations, Aquatics and Management.


Amusement Advantage

As you are making plans to reopen in the coming weeks or months, it will be critically important to be in tune with guests’ expectations and feedback, even moreso than normal. To support the industry, we leveraged our existing mystery shop database to conduct research, gauging guest expectations as to the reopening of attractions due to COVID-19. We received over 2,000 responses from all over the US and Canada. We asked the following questions:

  • How likely consumers are to visit different types of attractions
  • If they are unlikely to visit, what is the primary reason they are reluctant to visit
  • What measures would make them more comfortable when visiting (open response)
  • What types of modifications they expect attractions to make (select options)

In this white paper, we present the results from the survey, discussing which areas of the industry are likely to see higher demand, and which types of attractions will have more uphill challenges when it comes time to reopen. We will discuss the specific reasoning for guests’ hesitations, and what you can do to help alleviate the hesitations, and restore confidence in your guests.

Lastly, we share how Amusement Advantage is prepared to stand alongside our clients and the industry as a whole by providing additional resources to the hundreds of attractions who rely on our mystery shops to gauge guest perceptions to drive strategic operational improvements. We’ll strive to do everything we can to help you and your guests RETURN TO FUN!


Amusement Today
Amusement Today as published a FREE special COVID-19 edition of their monthly publication. This digital issue showcases the strength of the industry in these challenging times. You can read it by clicking on one of the links below


AttractionPros
In this uncertain time, it is important to stay informed. That is why we are committed to providing the attractions industry with up-to-date information, best practices, and resources. This video series includes content from AttractionPros Podcast co-hosts Matt Heller and Josh Liebman, along with special guests from throughout the industry.


Bass Resort Sales

They have masks and hand sanitizers available for retail at https://www.bassresortsalesstore.com/.


Ellis & Associates, Inc.
Ellis & Associates continually monitors research reports and guidelines provided by leading medical and governmental entities relative to the current Covid-19 situation. As more is learned about this novel virus, procedures and protocols that have long been utilized will likely need to be adjusted. Navigating through this time period can be challenging. As part of our commitment to the aquatics industry, we will share our observations and key learnings in an attempt to keep our clients, colleagues and friends abreast of changes that impact aquatic operations and safety.


Firestone Financial
Firestone Financial is a division of Berkshire Bank, which has another division, 44 Business Capital. Greg Poehlmann, SVP, Business Banking, 44 Business Capital wrote up the following document to help businesses get started on their SBA lending needs.


Gateway Ticketing Systems, Inc.
Gateway Ticketing Systems has been hosting Wednesday Webinars for their current customers, but has recently made them available to the industry.


Guertin Graphics and Awards
Guertin Graphics and Awards is selling custom-imprinted face masks.


IAAPA
As the global attractions industry works through the global COVID-19 crisis together, IAAPA remains committed to providing resources and information to assist members. This page is updated daily with the latest tools and resources from around the world.


International Ride Training
IRT is now offering their iROC training online. You can learn more about this in the press release below.

IRT has made several documents available to the industry on how to change operations.


Premier Rides, Inc.
As parks worldwide consider and implement new operating strategies for their facilities to reopen, the Premier Service team has emphasized its tech-savvy approach to customer support, using a wide array of existing and cutting-edge technology platforms.  Premier Service is working with their clients to provide 24-hour a day support for areas such as ride rehab video link support, real-time service bulletins, and online training conferences.


S&S Worldwide, Inc.
S&S has assembly techs, service engineers, installation techs, installation managers and service techs available to help get your S&S and Arrow rides up and running - whenever your season starts.

  • Contact Scott Holliday for pricing and scheduling at sholliday@s-s.com or (435) 752-1987

SherylGolf
Sheryl Bindelglass has written Selling FUN During Not-So-Fun Times, an ebook that you can download from her website


TrainerTainment
Every Wednesday at 1:00pm, TrainerTainment is hold a Peer Talk, an industry forum where you can talk to your colleagues in the attractions industry, and to help each other through this challenging time.


Vantage by Whitewater 
By collaborating with the experts at WhiteWater, and based on the reopening guidance outlined by IAAPA, as well as the considerations for water playgrounds outlined by the CDC, we have created three options that will aid water parks in adhering to new physical distancing requirements and help to build guest confidence.


XpressPosts.com
XpressPosts.com is developing marketing ideas to use once your attraction is able to open for the season. One idea is to have a Class of 2020 Reunion. Click on the link below for the information.

  • Class of 2020 Reunion at your attraction
    • Anyone who has a relationship with area school admins, principals, PTOs, etc. can get the ball rolling
      by offering a safe place for students to reunite with classmates, teachers and staff.
    • Possibly enlisting the help of community support to offset the cost for Class of 2020 students would be great.  Teachers free of course
    • The possibilities for multiple reunions is a great opportunity - High School lower classes, Middle School, Elementary, etc. Taking into consideration the economic challenges faced by parents - a nominal entry fee with limited activities with possible up-sell for additional attractions and F&B may work best.

List N: Disinfectants for Use Against SARS-CoV-2

List N includes products that meet EPA’s criteria for use against SARS-CoV-2, the cause of COVID-19.

When purchasing a product, check if its EPA registration number is included on this list. If it is, you have a match and the product can be used against SARS-CoV-2. You can find this number on the product label – just look for the EPA Reg. No. These products may be marketed and sold under different brand names, but if they have the same EPA registration number, they are the same product.

https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2

Department of Homeland Security - Cybersecurity & Infrastructure Security Agency
CISA Insights - Risk Management for Covid-19

https://www.cisa.gov/sites/default/files/publications/20_0318_cisa_insights_coronavirus.pdf

Marketing and Communication Resources and Ideas

During this time, it is important to maintain communication with your guests and do so in a way that does not come across as a sales pitch.

Here are a few ideas that members that have used.

  • Create coloring pages from logos and park images
  • Create word search puzzles using the words and names that are related to your business
  • Post images that are more scenic and not focused on guests, with a message that your business will be here when this is over.

Remember to stay in communication with your guests through social media, even if you don't have a solid plan in place. Your guests are on social media and are looking for distractions for themselves and their families. It is important for them to remember you during this time.

This is a rapidly changing situation around the country and the region, and we will do our best to keep our members informed. If you have information that you think should be shared on this page, please send an email to secretary@neaapa.com.

State Updates


Connecticut
https://portal.ct.gov/coronavirus

Reopen Connecticut Guiding Principles


Maine
https://coronavirus.maine.gov/

Indoor and outdoor amusements can open beginning July 1 as part of Phase 3 of Restarting Maine's Economy plan.


Massachusetts
https://www.mass.gov/info-details/reopening-massachusetts

  • Zoos, mini golf, go karts, batting cages, zip-lines can open as of May 25
  • Indoor recreation:
    • Activities with low potential for contact (batting cages, driving ranges, go karts, bowling alleys, rock-climbing walls) are part of Phase 3 – Step 1 - Reopening Guidance
    • Indoor and outdoor arcades (FECs) and associated games including video games, skeeball, basketball shot and similar ball-throwing games, ping pong, pool and billiards, air hockey, and coin-operated games of skill and chance can open as of September 17, 2020. - Reopening Guidance
    • Activities with greater potential for contact (laser tag, roller skating, trampolines, obstacle courses) are part of Phase 3 – Step 2
    • "Ball pits" are part of Phase 4.
  • Amusement parks, water parks, fairs, and festivals will be allowed to re-open in Phase 4.

Reopening: When Can My Business Reopen?


New Hampshire
https://www.nh.gov/covid19/

Business Guidance
https://www.covidguidance.nh.gov/timeline


New York
https://forward.ny.gov/

The attractions industry has not received any guidance or timeline for when we can reopen.


Rhode Island
https://reopeningri.com/

Outdoor mini golf, batting cages, go-kart tracks, bumper cars, zoos are now permitted to reopen with restrictions.

Phase III Guidelines for Outdoor Recreational Businesses and Historical/Cultural Sites


Vermont
https://www.healthvermont.gov/response/infectious-disease/2019-novel-coronavirus

Fairs and festivals have been cancelled by order of Governor Phil Scott

Addendum 15 to Executive Order 01-20

Federal Government Agencies covering COVID-19

Below are a list of resources for protecting yourselves, your employees, and your business.

Resources from Affiliate Associations and Other Organizations

Focus Shelter in Place Orders and Essential Business Designations

The above-document details which states have issued orders to close “non-essential” businesses, and those that have issued official Shelter in Place Orders that prohibit residents from leaving their home. While Shelter in Place orders typically include nonessential business closures, not all states that have closed businesses are requiring residents to stay home.